Shipping policy
Conchel, LLC Shipping Policy
Effective Date: 1/1/2025
Last Updated: 1/1/2025
At Conchel, LLC, we aim to provide efficient and reliable shipping. This Shipping Policy outlines the processing, delivery, and associated responsibilities of both Conchel, LLC and the customer. By placing an order, you acknowledge and agree to the terms outlined below.
1. Order Processing & Shipping Time
- Orders are processed within 72 hours after payment confirmation (excluding weekends and holidays).
- Orders are shipped using DHL eCommerce, USPS, or ePacket, depending on the fastest available service for your location.
- Estimated delivery timeframes:
- Standard Shipping: 14 to 21 business days
- Expedited Shipping (if available): Varies by carrier and location
- Tracking information is provided for all orders.
Note: Estimated delivery times do not guarantee exact arrival dates and may be subject to delays beyond our control, such as customs, carrier backlogs, or weather conditions.
2. Shipping Insurance & Lost Packages
- If you purchased Shipped Shield Premium Package Assurance, claims for lost, stolen, or damaged packages must be submitted through Shipped Shield before requesting a chargeback or refund.
- Conchel, LLC is not responsible for lost, stolen, or delayed packages once they are marked as "Delivered" by the carrier. Customers must contact the carrier directly for missing packages.
3. COVID-19 & Unforeseen Shipping Delays
- Due to pandemic-related delays, international logistics issues, or other unforeseen circumstances, orders may take up to 72 days to arrive.
- Conchel, LLC is not liable for shipping delays beyond our control, including customs clearance, natural disasters, or shipping carrier disruptions.
- If an item arrives after a refund has been processed, the customer must return it or repurchase the item at their expense.
4. Shipping Costs
- Shipping costs vary based on destination, shipping method, and package weight.
- By default, drop shippers cover shipping costs, unless otherwise stated at checkout.
5. Shipping Methods & Estimated Delivery Times
Shipping carriers and estimated delivery times are as follows:
| Ship From | Ship To | Shipping Method | Estimated Delivery Time (Business Days) |
|---|---|---|---|
| United States | United States | USPS | 4-7 |
| United States | Canada | DHL | 10-25 |
| United States | Mexico | DHL | 20-45 |
| United Kingdom | United Kingdom | Yodel Mini | 4-10 |
| United Kingdom | European Countries | Yodel Mini | 5-15 |
| China | United States | CHUKOU1 | 5-15 |
| China | European Countries | DHL | 10-30 |
| China | Brazil | SINOSTAR | 10-20 |
| Australia | United States | DHL | 10-25 |
| Australia | New Zealand | DHL | 10-25 |
| China (default) | Worldwide | China Post | 20-45 |
Important Notes:
- Delivery times are estimates only and do not guarantee exact arrival dates.
- Business days exclude weekends and holidays.
6. Shipping Restrictions
Due to regulatory and carrier limitations, Conchel, LLC does not ship to the following countries or regions:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay, Yemen.
If an order is placed with a shipping address in one of these locations, it will be canceled and refunded.
7. Customs, Duties & Taxes
- Customers are responsible for any applicable customs duties, taxes, and clearance fees for international shipments.
- Drop shippers must manage customs fees for cross-border shipments.
- Conchel, LLC may collect applicable taxes (e.g., sales tax, VAT, GST) on behalf of tax authorities where required.
- If applicable, customers may need to provide a valid tax exemption certificate (e.g., Resale Certificate, VAT ID, or ABN).
8. Address Accuracy & Delivery Issues
- Customers must provide accurate shipping addresses at checkout.
- Conchel, LLC is not responsible for orders lost due to incorrect or incomplete shipping information.
- If an order is returned due to an incorrect address, the customer may be required to pay additional reshipping fees.
9. Order Tracking & Delivery Confirmation
- Once an order is shipped, a tracking number will be sent via email.
- Customers must monitor tracking updates and ensure availability for delivery.
- If a package is marked "Delivered" but is missing, the customer must first contact the shipping carrier before reaching out to Conchel, LLC.
10. Returns Due to Shipping Issues
This Shipping Policy does not override our Return & Refund Policy.
- If a package is delayed due to shipping, customs, or logistics issues, customers must wait at least 30 days from the estimated delivery date before requesting a refund or replacement.
- If an order arrives after a refund is issued, the customer must return it or repurchase the item.
11. Changes to the Shipping Policy
We reserve the right to modify this policy at any time. Customers are encouraged to check this page regularly for updates.
12. Contact Us
For shipping inquiries, please contact us:
Email: info@conchel.com
Mailing Address:
Conchel, LLC
3142 Hwy 278 NE NW, Suite 131
Covington, GA 30014, United States
By placing an order with Conchel, LLC, you acknowledge and agree to this Shipping Policy, which aligns with our Terms of Service and Return & Refund Policy.
This policy is designed to align with best business practices, ensuring clarity and consistency while protecting Conchel, LLC from liability disputes.
