Privacy policy

Privacy Policy for Conchel, LLC

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Privacy Policy describes how conchel.myshopify.com (the “Site,” “Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. This Privacy Policy complies with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) to ensure the protection of your privacy and legal rights.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Personal Information refers to any information that can uniquely identify an individual.

Device Information

  • Examples Collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and Site interactions.
  • Purpose of Collection: To ensure the Site functions correctly, improve user experience, and perform analytics.
  • Source of Collection: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purpose: Shared with Shopify and analytics providers (e.g., Google Analytics).

Order Information

  • Examples Collected: Name, billing and shipping address, payment information (credit card, PayPal, etc.), email address, and phone number.
  • Purpose of Collection: To fulfill orders, process payments, arrange shipping, provide invoices, verify fraud risks, and send order-related updates.
  • Source of Collection: Directly from you.
  • Disclosure for Business Purpose: Shared with Shopify, payment processors, and logistics providers.

Customer Support Information

  • Examples Collected: Any information provided during customer support requests.
  • Purpose of Collection: To provide customer support and resolve issues.
  • Source of Collection: Directly from you.
  • Disclosure for Business Purpose: May be shared with customer service platforms and relevant service providers.

2. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe a child has provided us with Personal Information, please contact info@conchel.com for immediate deletion.

3. Sharing Personal Information

We share your Personal Information with third parties for business operations, including:

  • Shopify: Our e-commerce platform, which processes orders and transactions. Read their Privacy Policy here: Shopify Privacy Policy.
  • Payment Processors: Such as PayPal, Stripe, and credit card processors.
  • Shipping Providers: To deliver orders.
  • Compliance & Legal Requirements: If required by law (e.g., subpoena, government requests, fraud prevention).

4. Behavioral Advertising

We use your Personal Information to provide you with targeted advertising. This includes:

  • Google Analytics: Tracks how customers interact with our Site. More information: Google Privacy Policy. Opt-out: Google Analytics Opt-Out.
  • Advertising Partners: We share browsing and purchase behavior with third-party advertising networks via cookies and similar technologies.

Opt-Out of Targeted Advertising

5. Your Legal Rights

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

  1. Know what Personal Information we collect and how we use it.
  2. Access your Personal Information.
  3. Request deletion of your Personal Information.
  4. Opt out of the sale of your Personal Information.

To exercise these rights, email privacy@conchel.com with the subject CCPA Request. If designating an authorized agent, you must provide legal authorization.

General Data Protection Regulation (GDPR) Rights

If you are a European resident, you have the right to:

  • Access your Personal Information.
  • Port your Personal Information to another service.
  • Request correction, updates, or deletion of your Personal Information.
  • Object to automated decision-making and profiling.

To exercise your GDPR rights, email privacy@conchel.com.

6. Data Retention

We retain your Personal Information as long as necessary to fulfill its purpose, comply with legal obligations, resolve disputes, and enforce our policies. You may request data deletion via privacy@conchel.com.

7. Automated Decision-Making

We use limited automated decision-making for fraud prevention through Shopify, including:

  • Temporary IP address denylists for repeated failed transactions.
  • Temporary denylist of credit cards associated with flagged IP addresses.

You have the right to contest automated decisions under GDPR.

8. Selling Personal Information

As defined by CCPA, we do not sell your Personal Information for direct profit, but we may share data with advertising partners. You can opt-out of data sharing by submitting a Do Not Sell My Personal Information request to privacy@conchel.com.

9. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze site traffic.

Your Cookie Choices:

  • Adjust browser settings to block cookies.
  • Use opt-out tools like All About Cookies.
  • Disable tracking via browser settings.

Do Not Track

We do not alter our data collection practices based on Do Not Track (DNT) signals.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, with the effective date noted. Continued use of the Site constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

Email: privacy@conchel.com
Mail: 3142 Hwy 278 NE NW, Suite 131, Covington, GA 30014, United States

If you are unsatisfied with our response, California residents may contact the California Attorney General at oag.ca.gov/privacy, and EU residents may contact their data protection authority at ico.org.uk/make-a-complaint.

This Privacy Policy complies with GDPR, CCPA, and other relevant U.S. and California privacy laws to protect your rights.